Home

• News
• About Us

LightSpeed

• Features
• Video
• Customer Profiles
• Tech Specs
• Subscription
• POS Hardware

Support

• Training Videos
• Downloads
• Release Notes
• FAQ
• Forums
• Feedback
• Subscription
• Contact

Events

• Intro to LightSpeed Webinar
• Certification Camp
• Day Camp

Resellers

• Find a Reseller
• Become a Reseller
• Reseller Webinars
• Reseller Login

Store

• US & International Store
• Canadian Store

Special 'End of Year' Offer on 2007 Subscriptions

Continue to enjoy LightSpeed upgrades and support in 2007 with this special 10% discount on Support and Upgrades Subscription renewals for current LightSpeed customers.

Renewing your Subscription will entitle you to new LightSpeed versions due in 2007, including LightSpeed 2.0, being announced this January at Macworld Expo! Call Xsilva Sales at 514-907-1801 ext 1 to renew today. Offer ends December 31st, 2006, and cannot be combined with any other special offer.

Read on to learn more about all of the benefits of the LightSpeed Subscription!

 

What Do I Get When I Purchase a Support and Upgrade Subscription?

With every new purchase of LightSpeed, customers receive access to 3 months of telephone support and 3 months of free upgrades. Customers will continue to always have access to all updates and bug fixes to the version of the product they purchased.

To continue to receive support and upgrades after the initial 3 month period, Xsilva offers a Support and Upgrade Subscription.

12 Month Support and Upgrade Subscription

• Free LightSpeed Upgrades
• Free OpenBase Upgrades
• Phone and iChat Support (9am to 6pm Eastern Standard Time)
• Remote Database Support
• After Hours Emergency Support

 

LightSpeed Upgrades

Xsilva makes major upgrades to LightSpeed several times a year, with smaller updates delivered with even greater frequency, as we bring major new functionality to the LightSpeed product and rapidly incorporate customer requests. Keeping your LightSpeed installation up-to-date and on the leading edge is easy with the Subscription.

Optional LightSpeed modules such as the upcoming Web Store and Report Builder are not included in the Upgrades program but Subscription holders may qualify for introductory discounts on these Xsilva products.

 

OpenBase Upgrades

OpenBase, the database engine that is the foundation of LightSpeed, is upgraded on a regular basis, and generally needs to be upgraded when Mac OS X itself is upgraded to a major new release due to low-level changes in the OS that can affect the database server. Your Support and Upgrade Subscription entitles you to these upgrades, which will continue to increase the speed and reliability of LightSpeed's powerful SQL backend.

 

Employee Access

Your employees can call, iChat or email Xsilva support staff with their LightSpeed questions and issues and be assured of receiving expert answers from a trained consultant. This saves you from answering or researching these questions yourself or having to serve as the in-house IT specialist.

 

Peace Of Mind

Your emergencies become ours. Nothing is worse than having something go wrong and having to wait a day to process a Support Subscription.

 

Remote Database Access

Xsilva can access your database remotely upon request and troubleshoot or analyze issues when they occur.

 

After Hours Emergency Support

Xsilva Support will make our best effort to provide after hours email and phone support to Subscription holders in an emergency situation. Expect a response within 24 hours during the week and within 48 hours on weekends and holidays.